BOOK DAMAGE CRITERIA

DAMAGE CRITIERIA:

QUALIFIES AS DAMAGED:

• Water damaged.
• Visible dents more than 20mm.
• Crushed edge/corner more than 20mm.
• More than 1 bent page and more than 20mm.
• Hangnail more than 20mm.
• Parts/pages missing.
• Overspray which affects readability.
• Cut.
• Stained or discoloured.
• Incorrectly folded dust jackets.
• Very blurry stencil sprayed edges.
• Stencil sprayed edges more than 3mm off centre.
• Spine split in half.
• Punctured.
• Dirty or sticky residue which cannot be removed.
• Torn (piece missing).

DOES NOT QUALIFY AS DAMAGED:

• Minor scuffing on the edge.
• Light scratches.
• Wavy pages.
• Shelf wear – minor dulling and fading.
• Minimal creasing on the Hardback Jacket – less than 20mm.
• Overspray which does not affect readability.
• White spots- small areas where colour/foiling has rubbed off.
• Stencil sprayed edges that have a slight blur.
• Stencil sprayed edges less than 3mm off centre.
• Dust jackets that are slightly loose.
• Crushed edge/corner less than 20mm.
• Visible dents less than 20mm.
• Less than 1 bent page and less than 20mm.
• Hangnail less than 20mm.

Although we check all books are in perfect condition before they are shipped, we understand things happen during delivery. If you think you have received a damaged book, we sincerely apologise and ask that before contacting us you review our damage guidelines above.

Please use the Contact us page to supply us with a photo of your damaged book. Kindly note that each case will be reviewed on a case by case basis by one of the team.