I’ve changed my mind. Can I cancel my order and receive a refund?

For new subscriptions, you have 14 days from activation to request a refund—no reason required. After this period, cancellations and refunds are no longer available. You can review our full terms and conditions here.

Once your subscription renewal has been processed and the skip deadline has passed, we’re unable to cancel or issue a refund. We understand this may be disappointing, but this timeframe allows us to complete all necessary steps to ensure your box is prepared and dispatched as soon as possible.

For shop orders, cancellations and refunds are usually possible, as long as the order hasn’t entered pre-shipment (before you receive an address check). To cancel, please submit a request via our Contact Us Page, which can be found here.